TRADE-IN FAQs

1. Can I trade in my carrier?

Check for eligibility of the carrier that you would like to trade in. Basically, we accept only SNUGGbaby carriers. 

 

2. How do I contact SNUGGbaby to enquire or to check if I can trade-in my aged SNUGGbaby carrier?

You can send us an email <<click

Otherwise, we are also contactable via telephone and WhatsApp (+60)010-3890163

Alternatively, you can also send us a message on our FB Page or Instagram

 

3. Who can use SNUGGbaby carrier trade-in program?

Anyone with a SNUGGbaby carrier that is eligible for trade-in and would like to purchase a new SNUGGbaby carrier to replace it can use this program

 

4. Can I trade in carriers that do not carry SNUGGbaby® brand?

Currently, we are unable to accept other carriers than listed in product eligibility. All carriers sent in must be made by SNUGGbaby.

 

5. Can I redeem the coupon to purchase SNUGGbaby carriers from authorised retailers instead of SNUGGbaby.com?

Currently, the assigned coupon code can only be redeemed at SNUGGbaby.com. We will research and develop this program further to expand the accessibility of the trade-in program.

 

6. Does my trade-in SNUGGbaby carrier has to be the same as the new SNUGGbaby carrier I intend to purchase?

No. They don't have to be the same carrier model or category.

 

7. What does SNUGGbaby do with the damaged or aged SNUGGbaby carriers that are sent in?

These carriers will be thoroughly inspected, the usage data will be collected and compiled, The parts will not be used to make new carriers and will not also be refurbished and resold. These carriers are valuable to us in further developing our products and will be used for training purposes. They will then be ethically disposed.

 

8. How do I ship my products?

Before you pack your carrier for shipment. Please give thanks for the services it has provided to you and bid it farewell. Then you can wrap it with a plastic bag and place it into a suitable shipment flyer size. Please use trackable courier services like PosLaju. Once you have sent us the package, please email us the tracking number so that we know when to expect the delivery.

 

Ipoh, Malaysia

hello@snuggbaby.com

(+60)0103890163

SINCE 2008

SSM 001821295-W​