Rental Terms and Conditions
Thank you for hiring a carrier from SNUGGbaby! We hope you and your child enjoy using it. These are your rental terms and conditions, which you agree to when you rent a carrier from us.
You must fill in a rental form that will be included with each carrier you hire. The form will include your full name, address and contact details, rental charges, return method and due date.
You will sign to say that you agree to abide by these Terms and Conditions. You will also sign that you have checked the carrier that you have hired, and that there are no defects or damages. We will send you a printed copy of these Terms and Conditions with the carrier.
You will need to snap a photo of the signed form and email it to [email protected] within 24 hours.
We will only keep your personal details to contact you in relation to your loan. You will also be subscribed to our newsletter but you are free to opt-out anytime.
Rental Cost and Rental Duration
Sling and carrier loans are subject to availability and suitability.
You agree to pay a rental charge of:
Stork Carrier (baby or toddler size), U.Di Mesh Carrier and SNUGG Mehdai
RM50 for a maximum of 2 weeks (14 days)
Wrap (woven or stretchy)
RM50 for a maximum of 2 weeks (14 days)
RM30 for a maximum of 2 weeks (14 days)
Hire fees are non-refundable but can be exchanged for a cash voucher that can be redeemed when making purchases on SNUGGbaby.com. This voucher will be valid for 1 month after the rented carrier is returned. Ongoing support via phone and email, and support at group meets is part of your rental fee.
Rental starts on the day you picked up the carrier at our SNUGGstudio or signed for the delivery of your carrier by post.
We take the following amount as security for the rental carrier. Please refer to information on each listed rental carrier for the exact deposit and rental rates.
Stork Carrier (baby or toddler size)
U.Di Mesh Carrier and SNUGG Mehdai
Wrap (woven or stretchy)
We will return your deposit following the return of the carrier on time and undamaged. You will need to provide your account details for us to return the deposit. The account must be the same account as from where the deposit is transferred.
You will pay the replacement cost of any lost carriers, accessories, and we will deduct the relevant sum from your security deposit. In cases of damage, you will pay the replacement cost of a damaged carrier. We will judge charges for items that are damaged (beyond normal wear and tear) on a case by case basis, and you will pay those charges.
The rental carrier can either be picked up from the SNUGGstudio or can be shipped to your address using PosLaju. Any shipping charges incurred will be calculated on the checkout page according to the weight of the package and your location. We ship only to addresses in Malaysia and Singapore.
Extending your loan.
You must advise us at least 24 hours before the return date if you want to extend your loan period. You can contact us in writing via WhatsApp, email, Instagram, Facebook or website contact form and chatbox.
Returning slings and carriers
Please return your carrier on its due date. Late return of slings will result in a late charge of RM5 per day. We will deduct this late fee from your security deposit.
Please contact us in writing before the end of the hire period if you will be late returning your rented sling/carrier so that we can arrange a hire extension. We may reduce fees or waive fees for late returns, in exceptional circumstances, at our discretion.
If we do not hear from you within 30 days of the carrier/sling return date, we will consider the carrier lost and keep your full deposit.
The Condition of the Sling/Carrier.
We check all slings and carriers before we lend them out, to ensure that they are in good condition. As the hirer, you should also check the condition of the carrier prior to the start of the loan.
If you receive a library sling by post, if there are any breaks or flaws that prevent its use, you should report these immediately to SNUGGbaby in writing, and within 24 hours of receiving the carrier. In such cases, we will refund the hire fee in full on the return of the carrier. We are unable to refund the postage fees.
Damaged or Lost Carriers.
If a sling becomes damaged while you are hiring it, please contact us immediately and do not use the sling any further. You will pay the full replacement cost of any lost or damaged carriers and accessories.
Safe Use of Carriers.
We provide instructions for the safe use of all carriers, usually by email as an online link. If they are not supplied, it is your responsibility as the borrower to ask for a copy of the instructions.
All our slings are safe when used properly. Misuse may cause injury to yourself or your child. It is your responsibility to ensure that you are using the carrier correctly and that your baby is safe at all times. SNUGGbaby is not responsible for any accident that results in injury or death whilst the carrier is in your care.
We suggest that after familiarizing yourself with the relevant instructions, that you practice using the carrier with a doll, teddy or cushion so that you get used to tying, fastening and adjusting the carrier. Always ensure that you seat your child correctly in the carrier and check any knots regularly.
If you feel any pain while carrying your child, change the carrying position or remove the carrier. If you are unsure about anything you read in the instructions, please ask us.
Looking after your sling/carrier.
Please look after your sling carefully.
Please do not smoke while wearing or holding the carrier. Please do not use the sling in smoky environments, including your home if anyone living there smokes inside the home.
Please keep the sling away from pets, as the next family to use it may have an allergy.
Food and posset marks are normal when carrying children, but please keep the sling away from anything that may cause more permanent stains (oil, paint, pens, hair or makeup products, nail varnish etc), or anything that might damage it (e.g. scissors, velcro, keys in your bag, fire). You will pay the full replacement cost for any sling that has been damaged beyond normal wear and tear.
Your carrier may come with drool pads (to protect the straps from damage from children chewing on the straps), a cincher belt, detachable accessories and/or a chest strap. Please do not lose these additional items that come with the carrier.
Do not wash the sling. Spot cleaning is the safest if you have any accidents. You can wash the suck pads. If you do need to clean your carrier, please contact SNUGGbaby first. Many slings have particular advice to ensure they do not lose their shape and structure.
If you DO clean your carrier (after taking advice from SNUGGbaby), please:
- Use baby-friendly soap or liquid detergent (to avoid exacerbating allergies in the next user)
- NO optical brighteners (they can damage the fabric)
- NO fabric conditioner (they make the fabric fibres and buckles slippy).
- NO tumble drying.
- For buckled carriers, please close all buckles and washing the carrier inside a pillowcase. Follow the instructions on this page