SNUGGbaby uses mainly Poslaju couriers to deliver your order anywhere in Malaysia.
Shipment is made from Mondays to Fridays.
We reserve the right to alter the postage charge calculated on our website if it differs greatly from the actual shipping cost.
We do not charge any handling fees.
Customers bear full responsibility for the tax and import duty if there's any.
Customers are responsible for paying any shipping costs incurred from a refused shipment, shipment returns and unclaimed goods.
Shipping calculations are made using weight, dimension and your postal address, on the website's 'online quoting service', during the Checkout process.
Shipping costs are shown on the checkout page of the shopping cart. We will actively monitor the changes in costs of delivery, some products shipping may vary and we apologise for this. As we use a third party for our shipping, we will not be held responsible for lost, damaged or stolen goods if the courier delivery agent is at fault. We strongly recommend that if you have any concerns to seek your own insurance. As the cost of our products is considered low (RM100.00 and below) insurance is considered not cost-effective, therefore the responsibility is left to the customer to decide if the insurance is deemed necessary.
SNUGGbaby products are covered by our insurance only up to the point where they leave SNUGGbaby's front door. They will be at your risk from then on.
We have your order packed and shipped within one business day of your order being placed. Once it leaves our studio, it is no longer up to us how quickly it is delivered. We have been advised to expect delays. Please allow additional time for your order to arrive. We apologise for any inconvenience.