Ordering a personalised item can be quite overwhelming especially if this is your first time. Rest assured that we will be able to guide you through and amendments can always be made up to a point that you state your confirmation of the details of the carrier via email. We provide consultation over the phone and email. 

STEP 1: 

Identify the item that you would like to order. Let's take a Personalised Stork Carrier as an example. The item listed in our shop is for one unit of Stork Carrier that would be made from scratch at our studio. You can read about the details of the carrier and prices of basic package and accessories are available on the price summary page.

Look through the list of fabric we have and note the fabric you are interested to use from our fabric library. We do not carry woven wrap fabric in our collection. Woven wrap fabric needs to be provided by the customer. Click here for info on wrap conversion.


STEP 2:

When you are sure that you want to personalise a Stork Carrier with us, click on 'ADD TO CART'. Your item will be placed in the cart. Continue this process if you want to choose more products from our collection and add them to your cart.

To access your CART, you can click 'VIEW CART' at the pop-up or you can scroll to the top to click on the cart icon. Here, you can adjust the quantity or remove an item from the cart.

Click on 'Add a note' if you have special instructions, like to request for a telephone consultation, additional features, gift wrap, or printed gift card with personalised message.

STEP 3:

When the items in your cart are set, you can proceed to payment.

If you would like to pay using an online bank transfer or cash deposit machine, select bank transfer. You will be able to review again the items in your shopping cart, update the delivery address and proceed by selecting a suitable shipment to your area.

Your order gets through when you reach the page that says 'THANK YOU FOR SHOPPING! You will also get an automatic order confirmation email in your mailbox.

STEP 4:

We will contact you via email and/or telephone to consult you over the design of the item you ordered. At this point, we will have two-way communication to finalise the design. We usually kick off the consultation process with a basic questionnaire that you can fill up to aid the consultation process.

Note: we have the rights to refuse to produce copyrighted artworks also materials from doubtful resources. We are also aware of Cultural Appropriation and have the rights to refuse to produce culturally insensitive materials. 

We will forward you the shipping address if you plan to send in any wrap or other materials. Please ensure that the materials you are sending are safe for babywearing. We inspect material and will advise regarding length and pattern placement. We do not inspect nor can be held accountable for any cosmetics issue of the wrap that has been sent (pulled threads, broken threads, stain, etc.).

You can change, omit or add any element during this consultation period. Any price changes during this point will be amended. We will prepare a separate invoice for any additional charges incurred. Should the final product cost less than your initial payment, we will be able to arrange for a refund, so shop with us with peace of mind. 

The designing process can take about one week. Once we have the design and quotation finalised, we will wait for your official confirmation via email to commence work. Once you have stated your confirmation, cancellation or changes in design is not possible anymore. We advise that time and attention is taken in finalising the order.

STEP 5:

It may take up to 3 weeks to complete your order. We will be rather quiet but you can drop a line anytime to request for update. When your order is nearing completion (1-2 days to completion) we will send you an email to inform you and request for balance payment if there is any. We will send you an invoice with the balance payment details. We will arrange for shipment once payment is cleared. Do advise with any changes in your shipping address.

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