SNUGGbaby.com

Shipping

• Flat rate shipping is applied to customers located in Malaysia, using Skynet which costs RM8 to West Malaysia and RM18 to East Malaysia
• Flat rate shipping is applied to international orders as follows

• Snuggbaby is not responsible for items lost/damaged while in transit
• COD/Pick-up-point is generally within Ipoh and once a month in Shah Alam, Malaysia, strictly by appointment. Please email us for our next scheduled trip to Shah Alam.

Payment

• Payment is to be made via bank transfer or bank deposit into Maybank Account/CIMB Account/Public Bank Account
• Payment via PAYPAL is accepted
• Payment using Credit Card (visa/mastercard) can be made via PAYPAL securely with no registration required
• COD is generally within Shah Alam and Ipoh, Malaysia, strictly by appointment

Retailers/resellers

Physical Retailers:

Selangor

Pulau Pinang

Online Retailers

Kuala Lumpur

BuggyBabyBoogy

You can contact these dedicated resellers in your town:
(due to concern for privacy, we do not disclose their contact number on the website)

Kota Bharu, Kelantan : Fardia Fadzil

Johor Bahru, Johor : Norashikin Mohd Fuad

Dungun, Terengganu : Wan Noor Atiqah


We have Stork Baby Carrier samples placed at:

• Totshop, D'Pangkin, Bukit Jelutong, Shah Alam

http://www.facebook.com/thetotshop

http://thetotshop.blogspot.com/

• A Portee de Bisous baby carrier library, Paris

SNUGG Mei Tai samples can be tried at:
 

Terms and Conditions

• Please observe instructional videos carefully before attempting to use the carrier for the first time. Wear you baby beside a bed or a sofa and be extremely vigilant to your baby’s comfort and feelings. DO NOT force your child if they are uncoorperative. Do try again when they are calm, sometimes they need time to get used to the carrier.
• Make sure you baby is well rested, well fed, changed and happy prior to wearing using this carrier
• DO NOT attempt to handle or work with hot and dangerous item while babywearing ESPECIALLY with front carry. Always make sure dangerous items are not within your child’s reach.
• Regularly inspect carrier for any signs of damage, wear and tear that may compromise safety. Do not use if you’re not confident with the state of your carrier.
• Always check on your child. Make sure their face is not covered and that they are comfortable and readjust if necessary
• Spot clean if necessary. Only machine wash in laundry bag on delicate setting.
• SNUGGbaby shall NOT be responsible for any injuries that occur when using your carrier.

Lifetime Warranty

You got that right! SNUGGbaby items now comes with lifetime warranty* against any parts and manufacturing defects. We are THAT confident with our specially crafted baby carriers ;)

SNUGGbaby items with lifetime warranty includes:

1. the STORK
2. SNUGG Ringslings
3. the little black sling
4. SNUGG Bamboo Wrap
5. SNUGG Diaper Clutch
6. SNUGG Diaper Bag
7. baby carriers and baby bags by SNUGGstudio.com (custom requests)

*SNUGGbaby guarantees all parts and manufacturing parts for life againts parts or manufacturing defects. SNUGGbaby does not cover wear and tear or any misuse or incorrect handling. We reserve the right to replace parts with equally high quality item if product is upgraded or discontinued. We do not cover shipping expenses.

Due to hygiene reasons, we are unable to offer lifetime warranty for SNEXIES and SNUGGbaby's One Size Pocket Diapers. Please check our refund or exchange policy.

Refund and Exchange Policy

• If for any reason you are not satisfied with SNUGGbaby product, we give full refund if returned within 7 days from the receiving date provided that the item is still in its original condition. However, you have to bear the shipping cost.
• Due to hygienic reasons, we can only accept exchange and refunds for unused SNEXIES and CLOTH DIAPERS. However if there’s clearly a manufacturing defect, we will consider replacement.
• SNUGGbaby reserves the right to accept or refuse refund or exchange of items
• Costs of shipping is non-refundable

Privacy Policy

This privacy policy applies to all products and services by SNUGGbaby and SNUGGstudio

When you sign up for an account on SNUGGbaby.com and when you request order via e-mail we ask for shipping information. Your information will be archived and we DO NOT provide or sell your information to any 3rd party company. With subscription, we will send you scheduled newsletters unless you have opted out or unsubscribed.

We request for contact number to go along with your shipping details mainly for shipment purposes but in some cases due to urgent matters, we may contact or text you via phone number provided if we fail to get urgent response from you via e-mail.

When you use SNUGGbaby.com and its related websites, we may send cookies to your computer or other devices. These are only to make your browsing experience better and faster according to your preference.

In addition to above, we may use collected information to improve our products and services. If we intend to use the information in a manner different than described above, we will only use it with consent.

We do not disclose any contact number on the website due to privacy reasons however, if you would prefer to talk to us via telephone, you can email us your query with or without your contact number and we'll be more than happy to provide you with our direct line.